Chuck and Dave cover GlideAjax - a common scenario for making server information available to your client scripts. While this can seem complex at first, they take it step by step and explain everything to help you feel confident in creating effective and efficient scripts.
Originally aired Thursday December 15, 2016 12:00PM PST
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Chuck Tomasi is a Platform Architect for ServiceNow. He is a computer science major with over 30 years of IT experience. As a former ServiceNow customer, Chuck won the first Innovation of the Year Award at Knowledge 10. Since joining ServiceNow in 2010 as a Technical Consultant, he has done many large scale ITSM implementations and custom applications, acted as an adjunct instructor for Education Services, created and lead the Technical Best Practices program, and co-hosts the ServiceNow series "TechNow".
Dave Slusher has been developing software for 20 years for companies such as Intel, Orbitz, Dell Secureworks and many startups lost to history. He has been with ServiceNow for two years, first in Expert Services and now as the Developer Evangelist for the developer community and portal. He earned his BS from Georgia Tech and his MS in Computer Science from the University of Louisiana - Lafayette.
Kreg Steppe is a Senior Curriculum Developer within ServiceNow developing and supporting cloud training infrastructure. He specializes in developing integration solutions, automating repeatable processes and Cloud Management in ITOM. Kreg's prior experience includes operating his own ISP, developing web applications in PHP, network integration, managing network support, Application Development on cloud based networks, DNS and email server maintenance. He is a Linux enthusiast and enjoys Photography.
Is it possible to use GlideAjax in Map Page? The main purpose for wanting to use GlideAjax is to be able to return value name string because one of column I want to use for COUNT is a reference from extend table. I kept either getting sys_id or empty value from reference column.
Have you tried dot-walking to sysapproval.short_description ?
It looks like the catalog item is copied to the short description at some point. Since sysapproval points to a task record and short_description is available on all tasks, it should work
