Template breaks suggestions from short description
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‎02-19-2024 10:47 AM
Created a template and when our techs are clicking the link at the bottom for the template and applying it, the knowledge article suggestions that usually are provided by typing in short description vanish, any ideas around this?
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‎02-20-2024 03:36 AM
Hi @JohnF3
Could you please provide some screenshot where you are searching?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎02-20-2024 05:10 AM
So in the first one where we have short description titled is where when typed it brings up the search results listed in Knowledge results that pulls from our knowledge article
In the second one, the text in the Description was applied by a created template and the knowledge results are gone.
