Templates in Service Portal - not working

[dschneide]

We want to use the templates in service portal forms. Is it possible to show the template bar in the service portal?

Since I didn ´t find any solution, I made a new reference field and used the applyTemplate() function like described here - Apply Template on Field Change — ServiceNow Elite. This is also not working in the ServicePortal.

We get the following error:

(g_env) [SCRIPT:EXEC] Error while running Client Script "Load Template": ReferenceError: applyTemplate is not defined

_logError @ js_includes_sp.jsx:63723

Any ideas how to get templates working in service portal?

[patrick_wilson]

Hi there!

applyTemplate isn't a standalone function - it's actually a method on GlideRecord. Are you calling the function like this:

gr.applyTemplate();

In fact, it would be most helpful if you posted the contents of your script.

[dschneide]

Hi Patrick,

below is the client script. It is working - but not in service portal.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

  if (isLoading || newValue === '') {

          return;

  }

  //Type appropriate comment here, and begin script below

  if (newValue != "") {

      applyTemplate(g_form.getValue("u_template"));    

  }

}

[patrick_wilson]

I investigated, and it looks like the applyTemplate API is not supported in Service Portal today. I've made a note of it, and I've added it to our backlog for consideration. Thank you for bringing this to our attention!

If you're interested in chasing down a workaround, I found this thread on Community that talks about using applyTemplate from a server side GlideRecord by calling into a business rule/server script. You may find some success in that direction

Best of luck!

[JC S_]

I don't see any link to the community thread you mentioned. Is there any news on templates support on service portal forms?