Testing the SAML Connection - You've signed out of your account

[AdamSaniS]

Hi, knowledgable Experts!

First of all, would like to apologize for my lack of knowledge here. I did the test connection for SAML as per below and got the message.

Click Test Connection

Receive Message

However, when I tried to Activate, I receive this error:

Assuming that the test connection is not the expected result, I have checked again step-by-step from the documentation here: Multi-Provider Single sign-on (SSO)

I have made sure that the user field is matching with the ID Provider field here.

Please advise me if anyone has suggestion for solution / has encountered this hiccup previously. I would very much appreciate the kindness and time to share it with me. Thanks!

[Dr Atul G- LNG]

Hi @AdamSaniS 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1002382

https://www.servicenow.com/community/developer-forum/sso-test-connection-logout-results-error/m-p/18...

[AdamSaniS]

Hello AG,

The solution you provided me seems not really applicable to my problem. My problem is as per screenshot, and I didn't receive any logout errors. However, the test connection is not successful because I cannot activate the IdP. The screenshot above should clarify. 

[Dr Atul G- LNG]

Hi @AdamSaniS 

I think log a Now support case with team.

[sweeknee]

did you manage to resolve this issue? I am running into the exact same problem.