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The activities information from the original case is not shown when case reopened

LaxmanVeerA
Kilo Contributor

‎07-23-2025 04:25 AM

Hello Team, 

 

When a case status is changed to "Reopened" the activities information from the original case is not shown for some records.

LaxmanVeerA_0-1753269840967.png

 

We see so many records. 

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1 REPLY 1

Brian Lancaster
Kilo Patron

‎07-24-2025 10:14 AM

Reopened appears to not be an out of the box state. Are there any script etc that run the state is set to reopened?

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