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The activities information from the original case is not shown when case reopened

LaxmanVeerA
Kilo Contributor

Hello Team, 

 

When a case status is changed to "Reopened" the activities information from the original case is not shown for some records.

LaxmanVeerA_0-1753269840967.png

 

We see so many records. 

1 REPLY 1

brianlan25
Kilo Patron

Reopened appears to not be an out of the box state. Are there any script etc that run the state is set to reopened?