We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

The activities information from the original case is not shown when case reopened

LaxmanVeerA
Kilo Contributor

‎07-23-2025 04:25 AM

Hello Team, 

 

When a case status is changed to "Reopened" the activities information from the original case is not shown for some records.

LaxmanVeerA_0-1753269840967.png

 

We see so many records. 

0 Helpfuls
  • 535 Views
1 REPLY 1

brianlan25
Kilo Patron

‎07-24-2025 10:14 AM

Reopened appears to not be an out of the box state. Are there any script etc that run the state is set to reopened?

0 Helpfuls