The activities information from the original case is not shown when case reopened
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07-23-2025 04:25 AM
Hello Team,
When a case status is changed to "Reopened" the activities information from the original case is not shown for some records.
We see so many records.
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07-24-2025 10:14 AM
Reopened appears to not be an out of the box state. Are there any script etc that run the state is set to reopened?