The cursor jumps to the initial position when autosave kicks in

Michael Galang
Tera Contributor

Hi Experts, 

We have issue when typing text in the Overall Synopsis/Findings field. When the autosave interval kicks in, the cursor jumps from current position to its initial position in the field as shown in the figure. Is there a way that the cursor will retain to its current position while typing and when the autosave kicks in? 

I would appreciate your feedback regarding this matter. Thanks in advance. 

MichaelGalang_0-1740657124778.png

 

8 REPLIES 8

Ankur Bawiskar
Tera Patron
Tera Patron

@Michael Galang 

how are you auto saving it?

Seems like a platform bug.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

There is an autosave definition configured. Please see below figure. While typing, the update icon appears when the autosave kicks in, then the cursor jumps to its initial position in the field. 

MichaelGalang_0-1740657929491.png

 

@Michael Galang 

seems like a bug

When was the last time it worked fine?

Let me check in yokohama instance

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar We haven't notice it when it was working fine. Our users just noticed it recently. They are people who are typing more words and paragraphs and spent more than 2-3 minutes typing until it reached the autosave interval.