The Delegated user is not able to see the demand record

AshutoshT031301
Kilo Contributor

‎08-06-2025 04:05 AM

Hello All,

I have delegated an user(XYZ) from Service portal to an another user(ABC).
The ABC user has all the demand roles.
From my Admin account I created a demand where the First Approver was XYZ.
I impersonated ABC in Service portal under My Approvals, ABC was able to see that demand,
after opening that demand He was able to approve or reject the demand but the demand record was not present.
Approvers cannot approve something without been able to view the content.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to servicenowashu

‎08-08-2025 06:53 AM

cool, so issue resolved. Please close the thread.

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