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The dot on Attachment icon not there, even after user attaches a file in record on custom workspace

ChanchalG
Tera Expert

When you have attachment added to the case the dot on attachment icon is not there. 

 

ChanchalG_0-1742907794363.png



Is there any way we can configure that i can see there is a Problem (PRB1529138) created by snow but there is no update on it. the last update was 3 years ago.

please let me know if you have any idea on it ?

6 REPLIES 6

Ankur Bawiskar
Tera Patron

@ChanchalG 

this is for which form? share the complete screenshot

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

This is in HR workspace.

ChanchalG_0-1742909845465.png

 

@ChanchalG 

Sorry but I couldn't see the icon

where are you referring that?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

can you see the blue dot here? this is the one i am talking about 

ChanchalG_0-1742910394779.png