The dot on Attachment icon not there, even after user attaches a file in record on custom workspace

ChanchalG
Tera Expert

‎03-25-2025 06:03 AM

When you have attachment added to the case the dot on attachment icon is not there. 

 

ChanchalG_0-1742907794363.png



Is there any way we can configure that i can see there is a Problem (PRB1529138) created by snow but there is no update on it. the last update was 3 years ago.

please let me know if you have any idea on it ?

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Mark Manders
Mega Patron
In response to ChanchalG

‎03-26-2025 01:05 AM

Where is that screenshot from (the one with the blue dot), because it's not something that works OOB.


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Mark
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Mark Manders
Mega Patron

‎03-25-2025 06:43 AM

If you are looking for an issue in Snow, you are on the wrong community. ServiceNow and Snow are two completely different platforms.

 

Next to that: what dot? OOB there is no dot showing when you add an attachment to a ticket.

 

 


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Mark
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