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The entity name must immediately follow the '&' in the entity reference.

Sireesha12
Kilo Explorer

‎06-28-2019 01:16 PM

When a catalog item with '&' in the short description is ordered in Self-service portal, Instead of order details the user can only see the error "The entity name must immediately follow the '&' in the entity reference."

Haven't changed glide.ui.escape_text to true, as it causes security issues to instance.

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Jace Benson
Mega Sage

‎06-30-2019 07:51 PM

Can you recreate this issue in a out of box instance?

Is this on CMS, or Service Portal?

If CMS, is the catalog item ui page/macro customized?

If Service Portal, is the Catalog Item Widget customized?

Can you share details to recreate the issue?

 

When asking a question about a problem caused by your code, you will get much better answers if you provide code people can use to reproduce the problem. That code should be…

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https://stackoverflow.com/help/mcve

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