the following code contains error in problem form in servicenow
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‎07-01-2025 07:07 AM
when we are clicking on re analyze the problem form it comes to Root cause analysis state and when i fill the ptask form and complete it and then click on fix i am getting this error and this is happening after Yokohama update and one thing we do it without refreshing the form but once we refresh it is not happening how to fix this any idea
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‎07-01-2025 10:22 AM
i have checked the script include on reanalyze it is just changing the state , and on fix also they do not include the resolution code anywhere , i can see resolution code getting changed in closed state only dont know whats the issue
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‎07-01-2025 11:35 AM
I recommend that you create a Support Case, to have Servicenow review in your QA instance.
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‎07-01-2025 03:56 PM
Thanks, will do the same and get back once any solution is there