The import set no longer works with the error below. What should I do?

[Komazawa Akane]

System import set > Load data > Select import set table > Select import source > When you press the submit button, the following error appears.
---------------------------
Name:ImportProcessor
State:Cancelled

Message:Starting
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What should I do?

[Sainath N]

@Komazawa Akane : Could you give more information/screenshot on what kind of data source it is ?

[Komazawa Akane]

Yes,thank you.The data is CSV. It was working fine until yesterday, but an error occurred.

[Sainath N]

@Komazawa Akane : Could you check if the columns from C are valid? Based on the names I feel that they are invalid.

Could you also check if yesterday's load also has the same set of columns as you mentioned it worked yesterday? Also check the import log during the time of import to see for any errors.

https://devXXXXX.service-now.com/import_log_list.do?sysparm_query=sys_created_onONToday%40javascript...

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

[Ankur Bawiskar]

@Komazawa Akane 

your csv data looks to be having some weird characters in Column C, D, E. The issue is coming because of that

Can you check and compare the csv files?

Once you fix the column names then it will work fine

If my response helped please mark it correct and close the thread so that it benefits future readers.