The instance is offline. Please check again in a few minutes.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-11-2025 04:57 AM
from today mrng i getting like this "The instance is offline. Please check again in a few minutes."
how to solve it
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-11-2025 01:09 PM
Hi @mugesh ,
If so, please wait and keep checking, there may be some back activity going on at data center.
Also check if you have received any email for any planned activity or instance offline notification.
-Thanks,
AshishKM
Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-11-2025 06:25 PM
@mugesh Wait for few more hours to see if the instance comes back.
If you have already been waiting for quite some time then I suggest you to release the existing PDI instance and request for a fresh one. Unfortunately, there is no official support available for the Personal Development Instances and requesting a new instance is only solution available to resolve it.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-11-2025 07:05 PM
Hi @mugesh
The developer instance is under maintenance now and you can request Servicenow to notify you when your instance is available.
If my response was helpful, please mark my answer helpful 👍 and accept as a solution ✅ so it can be valuable to others.
Please check similar thread: https://www.servicenow.com/community/app-engine-forum/unable-to-wake-instance/m-p/3146990#M6566
Thanks
Jaishree R
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-11-2025 09:19 PM
Hi @mugesh
Is it PDI Or Customer Instance.
If it is PDI, Most probably you won't get it once it goes offline. Better to request new one.