The navigation menu does not appear.
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04-14-2025 01:48 AM
Hello, It's Ken.
We recently upgraded from Washington DC to Yokohama.
After the upgrade, the navigation menu (within the red frame in the image) sometimes appears and sometimes does not, which is causing issues.
When we refresh the screen using F5 or similar methods, the menu may appear or disappear inconsistently.
Has anyone else encountered this issue?
If you know how to resolve it, please let us know.
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04-14-2025 05:55 PM
Hello @Ankur Bawiskar
Thenk you for replying.
Yes, we have tried clearing the cache using cache.do multiple times, but it didn’t resolve the issue.
If you have any other suggestions or information, we would greatly appreciate your help.
Regards
Ken
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04-14-2025 07:45 PM
Did you try with different browsers with same user?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader