Email notification when comments added

[dmahendran]

I want to implement a functionality where an email notification is dynamically sent to two assignment groups based on the location selected in the Service Portal form. For example, if Location A is selected and the task is assigned to Assignment Group A, an email should be sent to all members of that group whenever additional comments are added to the task. Similarly, if Location B is selected and the task is assigned to Assignment Group B, the notification should be sent to its respective members.

Any help would be much appreciated

Thanks in Advance

[Pooja58]

Hi @dmahendran ,

Please create a Flow Designer on the table where the record is being inserted. Based on whether the record is created or updated, add the appropriate trigger condition. If it's a catalog item, select the "Service Catalog" in the trigger condition.

Next, choose the "Send Notification" action to trigger the notification. Alternatively, you can create an event record to generate an event, and then trigger the notification associated with that event.


I hope this helps! Please feel free to mark this as helpful or correct if it resolves your query.


Best regards,
Pooja

[dmahendran]

@Pooja58 TYSM!

Cant we able to achieve this Via Email Notification?

[Pooja58]

Hi @dmahendran ,
We can but going forward, using flow designer wherever it fits is the best practice.

Best Regards,

Pooja

[dmahendran]

could you gimme an way to achieve this Via notification as we followed this process as of now.