The reference field is not clickable.

[Elvin_Salim]

Model is a reference field in the main table, and in the Model table there is another reference field to the Brand table which is not clickable. How can I make it clickable? Is it an ACL or something else?

[Shashank_Jain]

@Elvin_Salim , 

I tried this on PDI and this is how it is looking for me -

ServiceNow intentionally limits functionality in pop-up forms to:

• Improve performance

• Avoid complex client-side logic firing in subcontexts

• Prevent circular or nested reference issues

Hope it helps!
If you find this solution helpful, mark as accepted and close the thread.

Thank you!

[Ankur Bawiskar · Accepted solution]

@Elvin_Salim 

that's OOTB behavior.

When you click "New" button from reference field then it doesn't show the Lookup icon.

This KB clearly says why it's not supported as it would lead to open a further popup within a popup, which can not be supported.

Reference Icon does not show in Reference View list 

If my response helped please mark it correct and close the thread so that it benefits future readers.