The requests are closed complete then also its showing the number in requests tab

[divyal09]

The requests are closed complete then also its showing the number of requests in Requests tab. How can we fix this?

For me its 3 but for other users the number is greater. Please just the way so that this issue can be fixed.

[Dr Atul G- LNG]

Hi @divyal09 

https://www.servicenow.com/community/employee-center-forum/request-count-under-my-active-items-not-c...

[Sohithanjan G]

Hi @divyal09 

I believe I have found a solution (Rome/San Diego) to only count active requests instead of all requests.

1. Open the ActivityConfigurationUtilSNC Script Include:

/sys_script_include.do?sys_id=1dc8fe7253b03010067cddeeff7b1243&sysparm_view=&sysparm_domain=null&sysparm_domain_scope=null

2. Navigate to Line 423

3. Add reqQuery.addQuery('active', true); ...Before reqQuery.query();

Final result should look like this:

        for (var i = 0; i < myReqConfigList.length && reqCount <= this.ITEM_SUMMARY_COUNT_LIMIT; i++) {
            var myReqConfigRecord = myReqConfigList[i];
            var reqQuery = this._getMyReqRecQuery(myReqConfigRecord, true);
			reqQuery.addQuery('active', true);
            reqQuery.query();
            if (reqQuery.next())
                reqCount += Number(reqQuery.getAggregate('COUNT'));

        }
        return reqCount;
    },

🙂