Request count under My active items not correct

[mah1]

Does the count of requests under My active items in Employee Center represent the number of Open requests?  For example, if it shows 9+ Requests, then I would expect there to be at least 9 items listed in open requests.

If this is true, then the count is not correct in our instance.  I see a user where 9+ Requests is shown but they have zero open requests; they do have more than 9 closed requests.

As far as I know, no changes were made to this widget. We have added ideas and demands to My Request Filters. 

What would cause this count to be off for some users?  How can this be corrected?

Thank you

[mah1 · Accepted solution]

I heard back from Now Support on this issue. It is actually a known problem. See below:

They confirmed the Request count is including both open and closed, this is a know defect tracked under the below PRB
PRB1585217: Employee Center(ESC): "My Active Items" widget is showing the incorrect requests count

This PRB is fixed in the upcoming SR - HR - Employee Center Bundle - August 2022 release.

They provided me with an update set to correct the issue on my instance.

[Abhinav17]

We have further fixed more issues related to count in "My active items" widget in Employee center July and November 2024 releases.
We recommend to take the latest release code for this widget.