The same Notification goes out twice.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-24-2023 11:05 PM
[Interaction Assigned to Notification]
If I change 'Assigned to' and change it immediately, the same Notification is sent twice to the last person to change.
Why are notifications sent like this?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-25-2023 12:36 AM
Hi @BoHyun Jung ,
No I am sorry, I don't have any relevant documentation to support this, this is purely on my observation. I have done R&D on notifications on how it behaves.
Thanks,
Danish

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-25-2023 12:37 AM
Check if there is different notification already ? go to sys_email table and check records, open each record and check what notification is trigger other email ? if both are same let me know otherwise you found the solution.
Regards,
Musab
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-25-2023 12:43 AM
you changed the assigned to to some other user then it should send email to that user
What happens if you uncheck the Send to event creator checkbox?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader