The workflow is not progressing to the next step after the catalog task has been closed.

[Reddy]

Hello All,

After obtaining approval, I am creating the catalog task with an advanced script. Once the task is closed, it does not move to the next step. Please see below.

[Akash4]

Hello,

A quick verification you can do by populating all fields in Catalog Item would be helpful. Since, usually in scripting, if the values return empty/noValue then the script lines goes unpredictable while execution.

If the current.variables.priority, description, short_description are populated and the workflow moves to next stage after Catalog Task closure, then you can add IF blocks for each field assignment with variables something like -

if (current.variables.priority){
task.priority = current.variables.priority
}

[Reddy · Accepted solution]

The issue has been resolved. I'm creating a change request from the catalog task using a UI action. The script sets the Parent field on the catalog task to the change request number by removing the RITM number, causing the catalog task to not move to the next step.