There are multiple PDIs.

TAKEUCHI
Tera Contributor

Instance (dev114239) opened from the "Start Building" button and
Why is the Instance (dev194238) opened from "Manage instance password" different?
I'd like to choose one or the other.

スクリーンショット 2024-01-17 221723.png

2 ACCEPTED SOLUTIONS

Hi @TAKEUCHI 

 

There is no way or i must say NO support how to avoid old PDI. Use the one which you feel is good or you are using.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

Yeah I saw that in your follow-up reply to Atul. That was not in your initial question.

 

Unfortunately it is a bit like Atul is mentioning, there is no support on this.
What the reason for this is, cashing, or that the link changes after a few hours, scheduled, whatever: I have no clue. Do indeed see people facing the same posting this once in a while on the community.

 

Personally I never run into this because I only wipe my instance at every family upgrade and don't release it.

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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View solution in original post

6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @TAKEUCHI 

 

It is something happened with many. If anyone release the OLD PDI or reclaimed by SN , and requested for new PDI, it is is still referring to Old PDI only. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Hi @Dr Atul G- LNG 

Thanks for the reply.
How can I avoid referencing old PDI (dev114239) ?
Will it go away over time?

 

Hi @TAKEUCHI 

 

There is no way or i must say NO support how to avoid old PDI. Use the one which you feel is good or you are using.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

How do you mean "I'd like to choose one or the other."? You should only be able to select one, you should only be able to request one PDI on an account.

 

(ofcourse a lot of people have multiple accounts, and with that possibly multiple PDIs)

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn