There is 3 strike rule, which sends users reminder each day for three days if state is awaiting user action and on no response , ticket should be auto closed. Problem is , 3 strike rule is done through work flow and it i sending emails even on saturd
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‎03-05-2018 11:33 PM
There is 3 strike rule, which sends users reminder each day for three days if state is awaiting user action and on no response , ticket should be auto closed. Problem is , 3 strike rule is done through work flow and it i sending emails even on saturday and sunday. How to add condition to stop emails on weekends.
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‎03-05-2018 11:47 PM
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‎03-05-2018 11:53 PM
how to achieve that ?
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‎03-06-2018 12:17 AM
You must be have timer in the workflow to wait for 1 day. So in same time activity update schedule as 8*5 which excludes weekends.
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‎03-16-2018 12:16 AM
Able to achieve it?
