'There is a JavaScript error in your browser console' error displaying when open the record in list view from service Portal

ramesh_r
Mega Sage

Hi 

 

When i click on any one of the records from the list view its showing below error

 

 

find_real_file.png

 

 

 

find_real_file.png

 

 

Note When i am selecting 'form' option here then only that error is displaying

 

1 ACCEPTED SOLUTION

Hi Ramesh,

There is some client script onLoad or onChange which is using gel() in it's script.

gel will cause issue in Service Portal because it is not supported

search with client script with name as "color" in that client script gel line of code is there

Regards

Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

8 REPLIES 8

Ankur Bawiskar
Tera Patron
Tera Patron

Hi Ramesh,

Check the browser console to check what error is coming up.

If you are using chrome then use ctrl+shift+i to open developer console.

Regards

Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi Ankur,

 

Please see the error message below

find_real_file.png

Hi Ramesh,

There is some client script onLoad or onChange which is using gel() in it's script.

gel will cause issue in Service Portal because it is not supported

search with client script with name as "color" in that client script gel line of code is there

Regards

Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi Ankur,

 

Thanks for the response, 

 

As you said there is one client script is running so i modified it, Now its working fine

 

Thanks

Ramesh R