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05-23-2019 11:59 PM
Hi
When i click on any one of the records from the list view its showing below error
Note When i am selecting 'form' option here then only that error is displaying
Solved! Go to Solution.
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05-24-2019 12:36 AM
Hi Ramesh,
There is some client script onLoad or onChange which is using gel() in it's script.
gel will cause issue in Service Portal because it is not supported
search with client script with name as "color" in that client script gel line of code is there
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-24-2019 12:12 AM
Hi Ramesh,
Check the browser console to check what error is coming up.
If you are using chrome then use ctrl+shift+i to open developer console.
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-24-2019 12:14 AM
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05-24-2019 12:36 AM
Hi Ramesh,
There is some client script onLoad or onChange which is using gel() in it's script.
gel will cause issue in Service Portal because it is not supported
search with client script with name as "color" in that client script gel line of code is there
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-24-2019 12:49 AM
Hi Ankur,
Thanks for the response,
As you said there is one client script is running so i modified it, Now its working fine
Thanks
Ramesh R