There is an use case, Where there will be attachments on the incident like doc, pdf or png
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4 weeks ago
There is an use case, Where there will be attachments on the incident like doc, pdf or png
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4 weeks ago
Hi @Legalr
Your use case is not clear. Do you want us to attach only these extension files in the attachment?
If yes, then you need to change the system property.
Restrict attachment file extensions
The glide.attachment.extensions property restricts the file extensions that users can upload as attachments.
Before you begin
About this task
Procedure
- Navigate to All > System Properties > Security.
- In the Attachment limits and behavior section, locate the List of file extensions (comma-separated) that can be attached to documents via the attachment dialog property.
- Enter the file extensions and click Save.
If no extensions are specified, then all extensions are allowed. However, if any extensions are specified, all unlisted extensions are restricted. Listed extensions should not include the dot (.) prefix or spaces after commas. For example, enter xls,xlsx,doc,docx.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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4 weeks ago
Elaborate! This doesn't even give us a question.
Please read this to enable you to ask questions that we can answer (because this way, we know what you are aasking): https://rules.snc.guru/
Please mark any helpful or correct solutions as such. That helps others find their solutions.
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4 weeks ago
Hi @Legalr ,
Configuration steps: Navigate to āSecurityā under āSystem Propertiesā
Configured the below highlighted ones to set the size and extensions allowed in the instance.
If my response is helpful then mark as 'helpful' and 'Accept the solution'.
Best Regards,
K Nikhil Kumar.