There is an use case, Where there will be attachments on the incident like doc, pdf or png

Legalr
Kilo Contributor

There is an use case, Where there will be attachments on the incident like doc, pdf or png 

3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Legalr 

Your use case is not clear. Do you want us to attach only these extension files in the attachment?
If yes, then you need to change the system property.

 

 

Restrict attachment file extensions

The glide.attachment.extensions property restricts the file extensions that users can upload as attachments.

Before you begin

Role required: Admin.

About this task

Restrict attachment file extensions to prevent users from uploading invalid file types and file types that may be more likely than others to contain viruses or malware.
Note: This property does not restrict attachments based on the actual file type, only based on the extension. To enable MIME type validation, which validates that the MIME type of a file matches the file extension and can block attachments that do not pass this validation, see .

Procedure

  1. Navigate to All > System Properties > Security.
  2. In the Attachment limits and behavior section, locate the List of file extensions (comma-separated) that can be attached to documents via the attachment dialog property.
  3. Enter the file extensions and click Save.
    If no extensions are specified, then all extensions are allowed. However, if any extensions are specified, all unlisted extensions are restricted. Listed extensions should not include the dot (.) prefix or spaces after commas. For example, enter xls,xlsx,doc,docx.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Mark Manders
Mega Patron

Elaborate! This doesn't even give us a question. 

Please read this to enable you to ask questions that we can answer (because this way, we know what you are aasking): https://rules.snc.guru/

 


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

nikhil kamlekar
Tera Contributor

Hi @Legalr ,

 

Configuration steps:  Navigate to ā€˜Security’ under ā€˜System Properties’

Configured the below highlighted ones to set the size and extensions allowed in the instance.

nikhilkamlekar_0-1755243701633.png

If my response is helpful then mark as 'helpful' and 'Accept the solution'.
Best Regards,
K Nikhil Kumar.