Tick Conversation Widget Not Showing All Activity

[stevejarman]

I'd like the Ticket Conversation widget to show ALL activity that's viewable on a ticket when looking at the Platform view/form. I'm finding though that the status changes, email updates, etc don't show up (i.e. the "automatically generated" stuff). I've noticed that these entries also have a different colour (light grey) in the Platform view, so there's some sort of flag or type on them that's different.

I've gone over the widget code but can't spot the problem. Does anyone know why these entries don't show and how to make them show?

PLATFORM:

SERVICE PORTAL - TICKET CONVERSATIONS:

[SanjivMeher]

Did you find a good solution for this. Did you see any performance issue, when using this code?

[Virat JS]

Hi Stev,

I have to add few fields in Ticket conversation widget like state, assigned to etc.. Could you please help me how you have implemented it using sys_audit