Hi Experts,
I've cloned the Ticket Conversation widget, and wanting to remove the agent's name from the ticket history and replace it with 'Case Support Team' But I can't figure out how to go about doing this.
Here's what I've tried - In the HTML block there's a line of code {{::e.name}} that pulls both the end user and agent's name commenting on the case (customer visible additional comments). I know it's coming from the data.mergedEntries from the Controller, and if I replace 'e.name' to' 'e.initials', then i get the initials for both the agent and end user instead of full names.
However, I want to keep the End User's full name as it shows (ie. John Smith), and just replace the case agent's name to 'Case Support Team'. How would I go about doing this??
Thanks in advanced!
