Ticket creation - "contact_type" field

Felipe Morais
Tera Contributor

‎12-27-2023 04:57 AM

Hello folks,

 

What is the best way i can know from where the ticket was created (backend or portal) to populate the contact type field?
FelipeMorais_0-1703681689305.png

Best Regards,

FLM

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-27-2023 04:59 AM

Hi @Felipe Morais 

 

Check the maintain Item of same, surly some code has been written or check the flow mapped to this.

 

 

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Dr. Atul G. - Learn N Grow Together
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