Ticket Form in Service Portal

[Kaka Nayeem]

Hi,

    When we opened recently update ticket from list in service portal in should open record in ticket form.

    From below example after clicking knowledge record, respective record should open in ticket form.

Before	After

  Any experts have idea about it? could you suggest me?

Regards,

Kaka Nayeem

[Harry Campbell2]

Let me see if i understand your requirement, from the list view, you want to open each record in the ticket view?

[Kaka Nayeem]

Hi Harry Campbell,

        Correct, From the list view,   i want to open each record in the ticket view.

Thanks,

Kaka Nayeem

[Harry Campbell2 · Accepted solution]

Great, it's actually relatively simple to do.

You will need to clone the 'Data table from instance definition' widget. On your new widget, change the word 'form' highlighted below to 'ticket'

Once you have done this, edit the page in the designer to use the new widget.

[Kaka Nayeem]

HI Harry Campbell,

    I have one more requirement

  <td width=200 align=center>

          <a href="/sp?id=ticket&table=sc_request&filter=request_state%3Din_process%5Eassigned_toDYNAMIC90d1921e5f510100a9ad2572f2b477fe%5EEQ">

          <P>Need your attention on request</P>

      </a>

  </td>

From the above code it will create link and when we press link it redirect to list page but it should redirect to custom page

Thanks,

Kaka Nayeem