Ticket Transfer Notification when HR case is Transferred from one HR service to another HR service

[Community Alums]

I have a requirement for my project: I need to send a notification whenever an HR case is transferred from one HR service to another HR Service in HRSD.

Could you please assist me in creating the email body for this notification?

Email Body ;

Hi ${ opened_for.fist_name}
Case ${number} has been transferred from ${original_HR_Service} to ${Transferred_HR_Service}. 

(how to mention in the body Original HR Service name to   Transferred HR Service name)

[Animesh Das2]

Hi @Community Alums ,

First, Create an event from Events> Registry.

Second, Write a BR on HR service change which will trigger an event using 

gs.eventQueue('<event name>', current, previous.getDisplayValue('<HR Service field name>'), current.getDisplayValue('<HR Service field name>');

Lastly, you need to create a notification which will get triggered when the event is triggered.

In the email body you can use event.param1 and event.param2 as below,

Hi ${ opened_for.fist_name}
Case ${number} has been transferred from ${event.parm1}to${event.parm2}.

If this address your question, please mark this response correct by clicking on Accept as Solution and/or Kudos.

You may mark this helpful as well if it helps you.

Thanks, 

Animesh Das

[Animesh Das2]

Hi @Community Alums ,

If you got chance to check the suggestion/solution and if this addressed your question, please mark this response correct by clicking on Accept as Solution and/or Kudos so that it may be helpful for others as well in the community.

You may mark this helpful as well if it helps you.

Thanks, 

Animesh Das