Time worked column on incident report always blank.

brandon_bakowsk
Tera Contributor

Hey team, 

My issue is I am attempting to get a report for worked Incidents in the previous month, I created a report for cases and found the only want to have the time worked show in the report was the have the Hours worked column.

When I attempt to recreate this report for Incidents I only see the Time worked column and even if I confirm there was time reported against an incident the field always shows up as blank. 

I attempted to add the Timecard_user role but this did not solve the problem, any advice would be helpful.

I am using the Incidents.Open(Incident) Table.
Screenshot 2024-11-05 111550.png

1 REPLY 1

Brian Lancaster
Tera Sage
  1. Time Worked only gets populated if Time worked is on the form.
  2. All timed work is saved in a table called Time Work [task_time_worked].

The Time Work table get populated when the records is saved. So if someone goes into an incident as an example and add comment using post but does not use the save or update UI Actions Time Worked is not recorded.