Time Worked field and task tab not working correctly on my DEV instance

[joymorales]

Hello.

In my personal instance, I added the Time Worked field to the Incident form, and the Worked Time task tab under the Related Lists section of the Incident form.  I tested by opening an incident ticket.  The Worked Time field started tracking time automatically.  I saved the ticket and saw that the Worked Time tab displayed the tracked worked time for activity.

I did the same additions on our DEV instance Incident form, but the Worked Time field did not automatically start tracking time, and the Worked Time tab displayed two duplicate entries for the same activity.  I opened both and they are exactly the same with the same date/time.

I tried rolling back the additions and re-adding them, but no resolution. I compared the OOTB Business Rules related to Time Worked to the ones in my Personal instance and they were the same.  I haven't created any custom rules, scripts, policies, etc.

Both of my instances are on the Rome version.

Any suggestions will be greatly appreciated.

Thank you.

[Anusha_Rao]

Hi @ServiceNow Tec2 ,The KB article is redirecting to ServcieNow docs page where it talks about 'How Business Rules' work. So please share if the same content was present in KB article or not.

Thank You,