Time Worked field on Incident form

[Vijay Talupula]

Guys,

I would like to understand how can we track the manual efforts (put by Assignment/Resolver groups) over an incident?

I am aware of the "Time Worked" (OOB) field which is available on the incident form and it is auto calculated when ever the user opens the form and update it. But can we use the same field for manual efforts entry?

[Konstantin7]

You need to update system properties.

1. Type sys_properties.list into navigation bar and click enter
2. Search for com.snc.time_worked.update_task_timer
3. Change the Value to true

This will update the Time Worked field when the individual record gets updated.

But that wouldn't update the Time Card. For those changes to update the Time Card, do the following:

1. Open Time Sheets application
2. Click on Time Sheets Policies under the Administration module
3. Open the Default time sheet policy
4. Enable Auto fill time card with time worked entries.

You also mentioned that reducing the Time Worked records does not reduce the Time Card total. I ran into same issue. What I did was Open the Time Card and changed the total hours to 0. Then went back into the ticket and updated 1 Time Worked record. This will update the Time Card and count up the total time spent and insert into the Time Card.

Let me know if this helps!!!

[Kalaiarasan Pus]

Go to an out of box instance and check this. What you are expecting is the out of the box behavior.

What you are expecting is the out of the box behavior.

You can do a manual entry to the Time worked field.

[Vijay Talupula]

Hi All,

I am able to achieve this with OOB functionality by setting this property "com.snc.time_worked.update_task_timer" to True.

It is allowing the new entries and updating the time entries under "Time Worked" related lists.

Thanks for your help really appreciated guys

[sk59]

Hi Vijay,

I am looking for the same.

But when I tried to reduce the time it is not showing on the time worked field could you please help on this.

[Konstantin7]

After adding the Time Worked related list, do the following:

You need to update system properties.

1. Type sys_properties.list into navigation bar and click enter
2. Search for com.snc.time_worked.update_task_timer
3. Change the Value to true

This will update the Time Worked field when the individual record gets updated.

But that wouldn't update the Time Card. For those changes to update the Time Card, do the following:

1. Open Time Sheets application
2. Click on Time Sheets Policies under the Administration module
3. Open the Default time sheet policy
4. Enable Auto fill time card with time worked entries.

You also mentioned that reducing the Time Worked records does not reduce the Time Card total. I ran into same issue. What I did was Open the Time Card and changed the total hours to 0. Then went back into the ticket and updated 1 Time Worked record. This will update the Time Card and count up the total time spent and insert into the Time Card.

Let me know if this helps!!!