Time Worked field on Incident form

[Vijay Talupula]

Guys,

I would like to understand how can we track the manual efforts (put by Assignment/Resolver groups) over an incident?

I am aware of the "Time Worked" (OOB) field which is available on the incident form and it is auto calculated when ever the user opens the form and update it. But can we use the same field for manual efforts entry?

[anupamg]

If we change the Sys_properties for com.snc.time_worked.update_task_timer to True, does it revert back to False when we upgrade Servicenow  to Orlando ?

Thanks

[Konstantin7]

From my understanding, ServiceNow will not change anything that you have modified. This includes release upgrade.

[anupamg]

Thanks a lot !!!!!