TinyMCE plugin - save button does not work

La Maga
Tera Contributor

Hello, I had a requirement to add a save button to the rich text editor toolbar on the knowledge article record. I managed to add the button by enabling it in the system properties related to the  TinyMCE HTML Field Editor plugin. However the button won't work. When I click on it, it does not save the record, but jumps on a new record. Is there a way to make this button work or it does not meant to function in ServiceNow?

LaMaga_0-1697463042507.png

 

1 REPLY 1

Claude DAmico
Kilo Sage

I'm not seeing a button that should be for saving per documentation. Looks like what you have is entirely custom. The link below gives all the available buttons that should work.

https://docs.servicenow.com/en-US/bundle/vancouver-platform-administration/page/administer/workspace... 

Claude E. D'Amico, III - CSA