To disable "Remove / delete" option in attachment for closed ticket

[shraddhap]

Hello,

When any Incident or Change is closed, user should not be able to delete or remove attachment from closed ticket.

Remove / Delete option should be disable on closure of ticket.

Regards,

Shraddha

[Harish Murikina]

This below thread can helps you

Attachments to close incidents

[ProbirDas]

The attachments are rendered from sys_attachment table. You can write an acl on the table with the condition that if the incident state is closed, user shouldn't be able to delete

[poornima batchu]

can yuu explain this ..?

How I shloud write a code to hide remove option from attachments menu

[Anurag Tripathi]

just write a global onload client script , or if you want it on a particular table then on that table.

g_form.disableAttachments();

  var att= gel('header_attachment_list_label');

  if(att!=''){

  att.style.display = 'none';

  }