To enable mail notification update to ticket work notes

[Vignesh K G]

Hi team,

I need support in enabling ServiceNow mail notification update to ticket worknotes. 

Currently this is working only for ITIL users. we need this for all customers. 

[Maik Skoddow]

Please follow the instructions in https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0719147 

Maik