To Help me in providing real time scenarios for Script Includes,order guides,catalog items,ACL

[Sai 7]

Hi,

     Can anyone  Help me in providing  10 real-time scenarios for each of the Script Includes, order guides, catalog items, ACL, and UI actions.

Thanking you

 Tarun

[Sai Shravan]

hi @Sai 7 ,

Below are some scenarios

Script Includes:

Scenario	Description
1.	Creating a custom encryption script include to encrypt sensitive data before it is stored in the database.
2.	Creating a script include to validate user input before it is saved to a record.
3.	Creating a script include to generate a unique identifier for a record based on specific criteria.
4.	Creating a script include to interact with a third-party API to retrieve data and populate ServiceNow records.
5.	Creating a script include to calculate and display metrics on a dashboard.
6.	Creating a script include to automate the process of assigning tasks to the appropriate team or individual.
7.	Creating a script include to perform complex calculations based on user inputs and display the results on a form.
8.	Creating a script include to integrate ServiceNow with other systems using APIs and web services.
9.	Creating a script include to send notifications to users based on specific events or triggers.
10.	Creating a script include to customize the behavior of a ServiceNow application or module.

Order Guides:

Scenario	Description
1.	Creating an order guide for a new employee onboarding process that includes ordering equipment, setting up access to systems, and scheduling training sessions.
2.	Creating an order guide for requesting IT services, such as software installations, hardware upgrades, or password resets.
3.	Creating an order guide for requesting facilities services, such as cleaning, maintenance, or room reservations.
4.	Creating an order guide for requesting HR services, such as benefits enrollment, time off requests, or performance reviews.
5.	Creating an order guide for requesting financial services, such as budget approvals, invoice processing, or expense reimbursements.
6.	Creating an order guide for requesting legal services, such as contract reviews, patent filings, or compliance audits.
7.	Creating an order guide for requesting marketing services, such as campaign planning, content creation, or event management.
8.	Creating an order guide for requesting project management services, such as task assignments, status updates, or budget tracking.
9.	Creating an order guide for requesting training and development services, such as course registrations, skill assessments, or mentoring sessions.
10.	Creating an order guide for requesting travel services, such as flight bookings, hotel reservations, or rental car arrangements.

Catalog Items:

Scenario	Description
1.	A catalog item can be used to request a new laptop for an employee.
2.	A catalog item can be used to request access to a specific application or system.
3.	A catalog item can be used to request a new phone or phone upgrade.
4.	A catalog item can be used to request a new email account.
5.	A catalog item can be used to request technical support for a specific issue.
6.	A catalog item can be used to request a new software installation.
7.	A catalog item can be used to request a new printer or printer upgrade.
8.	A catalog item can be used to request a new security badge or access card.
9.	A catalog item can be used to request a new network connection or port.
10.	A catalog item can be used to request a new server or server upgrade.

ACL:

Scenario	Description
1	Restricting access to sensitive data fields such as salary or personal identification numbers (PINs) to only HR personnel or managers.
2	Granting read-only access to an incident table for a group of users who need to view the data but not make any changes.
3	Restricting access to the "Delete" button for specific tables to prevent accidental data loss.
4	Limiting access to certain catalog items to specific groups or departments within an organization.
5	Enabling access to specific fields or tables based on a user's role or group membership.
6	Controlling access to scripts or business rules to prevent unauthorized modifications.
7	Limiting access to certain service catalog categories based on the user's department or location.
8	Restricting access to specific fields based on the user's location or IP address.
9	Limiting access to specific knowledge articles to users with specific roles or certifications.
10	Preventing users from accessing the Service Portal without first authenticating with their credentials.

UI actions:

Scenario	Description
1	Adding a "Create Incident" button to the homepage of the Service Portal for quick access.
2	Creating a UI action that automatically populates fields based on the user's selection in a dropdown menu.
3	Adding a "Copy URL" button to a form so that users can easily share the link with others.
4	Creating a "Mark as Complete" button on a task form that automatically updates the status and sends a notification to the next person in the workflow.
5	Adding a "Print" button to a form that allows users to print the record with all its details.
6	Creating a UI action that calculates and displays the total cost of a catalog item based on user selections.
7	Adding a "Close" button to a popup window that allows users to easily dismiss it.
8	Creating a "Send Reminder" button on a task form that sends a notification to the assignee reminding them of the due date.
9	Adding a "Refresh" button to a form that allows users to update the record with any changes made by other users.
10	Creating a "Save & New" button on a form that saves the current record and opens a new form for the user to fill out.

Regards,

Shravan.

Please mark this as helpful and correct answer if this helps you

[Sai 7]

Thanku @Sai Shravan 

[Sai 7]

hi sravan, thanks for your information,  can you provide 10 real-time use case scenarios of reference qualifier, after and display business rules, record producer, and client scripts.