To make additional comments mandatory when state set to canceled (should run in both views)

[rishabh31]

Dear Team,

In the Incident record, when the field State is set to 'Canceled', then want to make the field 'Additional Comments (comments)' mandatory and restrict the form submission/updation/save and throw an error message at top.

This should work in both views (Portal view and Standard form view)

I tried through client scripts, UI Policies but no luck.

Kindly help with the steps and script to get this resolved.

Thanks

[Dr Atul G- LNG]

Hi @rishabh31 

Please check the links I provided , it has solution of your problem.

[rishabh31]

@Dr Atul G- LNG Sir, I checked and thanks for same but the issue ii allows me to save/submit/update that respective record. Per requirement, it should restrict submission and throw errors at the top like 'Mention the reason for cancellation in Additional comment'.

[Dr Atul G- LNG]

Yes, for that need to update UI Action as well, so check the validation.

[Anubhav24]

Hi @rishabh31  ,

Please post the UI Policy screenshot.

[Dr Atul G- LNG]

Hi @rishabh31 

It will not work in native view, you make to some changes as suggested

https://www.servicenow.com/community/incident-management-forum/mandate-additional-comments/m-p/24870...

2nd, why you need additional comments mandatory at Portal?