To track the Time span of the states of KB article

[1_DipikaD]

I want to track how many times a kb article is in draft state,publish state and review state . So how can i achieve that please respond asap.

@Ankur Bawiskar 

[Robbie · Accepted solution]

Hi @1_DipikaD,

'beingfluid' has written a great step-by-step guide on how to achieve this found below.

In summary, however (in case the link breaks or the article moves in the future):

- Navigate to Metrics > Business Rules & open existing business rule 'metrics events' 

- Rename it to another unique name

- Change the table to 'kb_knowledge'

- Right click on form header and click 'Insert and Stay'

- Navigate to Metrics > Instances to view the results for future article state changes

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.

Thanks, Robbie

https://www.servicenow.com/community/platform-analytics-articles/metric-on-knowledge-workflow-state-...