Tokyo: File delete failed message

TT3
Kilo Guru

‎10-19-2022 09:44 AM - edited ‎10-19-2022 09:46 AM

Getting below message when non-admin user is trying to upload a file on a table with field as type of "File Attachment".

TT3_0-1666197700818.png

 

Things I tried:

1. Disable all the BRs and client scripts on the table.

2. Check the ACL. Found that user does have the necessary role.

3. Added another field and the user was able to upload for that. So the issue is only with this field. There are no ACL for table.field.

4. Admin is able to upload file.

 

Any idea? It only started after we upgraded to Tokyo.

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7 REPLIES 7

Michele30
Tera Guru

‎12-15-2022 03:01 AM

Any news on this bug. We are also affected

0 Helpfuls

Pablo Espinar1
Tera Contributor

‎03-13-2023 07:58 AM

Here another affected.

Un saludo,
Pablo Espinar
ServiceNow Architect at NTT Data EMEAL

Please mark this response correct if I've answered your question. Thanks!
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Uhn
Tera Contributor

‎08-08-2023 06:45 AM

Hi, may I know if you discovered the root cause?

0 Helpfuls

Hemant Poojari
ServiceNow Employee
ServiceNow Employee

‎08-23-2023 05:12 PM

Please refer to the below KB for details :

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1432102

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