toString method not returning a string

[Dom G]

I'm expecting for the below to return a string, but instead it's returning  a sysid. Can anyone see what I'm doing wrong?

var manager = current.variables.requested_for.manager.toString();

Thank you.

[Tony Chatfield1]

Hi, a reference record will return it's sys_id using toString().

try using getDisplayValue('fieldname');

https://developer.servicenow.com/dev.do#!/reference/api/quebec/server_legacy/c_GlideRecordAPI#r_GlideRecord-getDisplayValue?navFilter=getdisplay

[bert_c]

Reference fields contain the sys_id value of the record in the referenced table.  There is a 'getDisplayValue()' method in the GlideRecord class. That may help, but I see you are dot-walking for levels.  I haven't seen that scenario myself.

[thomaskennedy]

// get an incident that refers to a printer
var gr = new GlideRecord('incident');
gr.addQuery('u_serial_number', '!=','' );
gr.query();
gr.next();
var sys_id = gr.sys_id;

// print the raw value of the reference column u_serial_number
gs.info( "1. " + gr.u_serial_number ); // "1. 004f47b1db90e014023fe66505961913"
gs.info( "1a. " + gr.u_serial_number.toString() ); // "1a. 004f47b1db90e014023fe66505961913"

// print the display value of the same column
gs.info( "2. " + gr.getDisplayValue('u_serial_number') ); // "2. Lexmark CX860dte"

[Allen Andreas]

Hi,

"String" can be a sys_id...that's the JavaScript variable typeof classification.

So I think you may be using the wrong wording here, but you're looking for a manager name? Or something like that...so you'd have to dot-walk to that information otherwise, you're just retrieving reference field information from the requested_for's user record and their respective manager field.

You'd want use:

var manager = current.variables.requested_for.manager.name.toString();

Please mark reply as Helpful/Correct, if applicable. Thanks!