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04-01-2024 04:28 AM
I just completed SNAF and am preparing for the certification exam. As soon as I did the last training module, the course was marked as complete and I could no longer access the training instance that is part of the course. I thought when I got a developer instance, it would look like the training instance, but it does not.
Is there a way to get a training instance that looks like the one that is in the course, with the basic modules already present? Thanks.
Solved! Go to Solution.
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04-02-2024 09:42 AM
HI @RogerJ
if it is your PDI, please chanege the user role
Login to deveoepr.service-now.com
Go to profile
Left side change user - To Admin
Save
Logout n login
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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04-02-2024 10:15 AM
This was it, I had to go to My Instance / Change User Role and change from 'App Engine Studio Creator' to 'Admin'. Thanks very much.

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04-02-2024 09:59 AM
Hi there,
What exactly looks differently in your opinion? Is it just different modules (so that perhaps plugins need to be activated)? Or is it like you are missing a ton of options, so perhaps something with your user. Do you have an admin role (is a setting on the developer site)?
In general a PDI does have way more possibilities than most training instances. Most training (lab) instances are also very limited on resources. In some cases training instances do have plugins which are not available on PDIs.
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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04-02-2024 10:17 AM
It was my user role. I had to go to My Instance / Change User Role and change from 'App Engine Studio Creator' to 'Admin'. The screens are radically different. Thanks very much.
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06-28-2025 02:17 AM
Will you complete my labs I'll pay to you.
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06-28-2025 08:05 AM
Shame @KolluriS If you ask someone else to do the labs for you, how will you ever learn?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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