'Transaction cancelled: manually by system' error in flow

[gale3]

I made a flow with an action 'Ask for Approval' which is filtered to only 2 persons.

The 'approve' part is all right, but the 'REJECT' part has this error: 'Transaction cancelled: manually by system'.

How could I fix this? Thanks for your help.

[Andrew Barnes -]

Greetings Gale, 

 Check the system log during the time of the error you are getting in flow designer. It seems to imply that your flow transaction was canceled.

-AJB

[Vladimir6]

This should be a known problem PRB1430176 corrected in Patch 4, maybe not completely. We are in Patch 4, and after rejection, Flow still gets cancelled, not setting RITM State to Closed Skipped, which would be the next step. However, once I set the Stage from custom Request Rejected to custom Request Cancelled (request_cancelled), flow stops crashing, and goes until the End.

I will look at it for some time and if it keeps running as expected, will report the bug to ServiceNow.

Please mark Helpful if it was.

[jsanjuan]

Please check the OOB business rule 'cancel flow on request cancelled' on [sc_req_item] table that cancels the flow with the error message if the stage on RITM is cancelled

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