Transfer to Live Agent Topic

[Balakrishna_ABK]

I have requirement to prompt to ask user to Create Incident if no Agents are available. What next topic block or components to be added to the topic shown in picture ?

[Yashsvi]

Hi @Balakrishna_ABK,

please check below links:

https://www.servicenow.com/community/virtual-agent-forum/when-virtual-agent-transfers-to-live-agent/...

https://developer.servicenow.com/dev.do#!/learn/courses/washingtondc/app_store_learnv2_virtualagent_...

Thank you, please make helpful if you accept the solution.