transferring records between scopes

[cuchi]

hi there,

i hope this email finds you well.

just a quick question.

i am about to create a scope application (table created from scratch, not copying it from any table), and i wonder if a user creates a record that should be resolved by the service desk (global scope) instead of the group created for the scope app. could i transfer it to global scope?

how could i manage this situation using best practices?

regards.

[Sagar Pagar]

Hi,

According to my understanding, when you create a custom scoped application and the table is extended from the Task table or has a group field. That case can be handled by the service desk team if they have access to it.

Thanks,

Sagar Pagar

[cuchi]

thanks for your time and help.

great point you made and i added it to the question. The new table will not be a copy but created from scratch instead.

regards.

[Sagar Pagar]

Hi @cuchi,

You have created table from scratch. fine. Have you added similar columns to Assignment group and Assigned to user which will refers to Group [sys_user_group] and Users [sys_user] table.

Assign the custom applications roles to Service desk group, so that team will work in it.

Thanks,

Sagar Pagar