Transform Functions not working in Flow Designer on Customers Instance - How do I enable them ?

[WazzaJC]

Transform Functions not working in Flow Designer on Customers Instance - How do I enable them ?

Hi ServiceNow Community,

For some reason, I am unable to select Transform Functions, on my customer's instance that I am working in.

I am in Flow Designer and trying to click on the fx button, but the window that loads the Transform Functions, just does not load/pop up. This works perfectly in my PDI but not in the customer's instance.

Please see my screenshots attached.

Is there a place I have to go, to enable the Transform Functions so that they work in Flow Designer, or is there some setting I need to validate, as I do not understand why these are not loading, but yet they work fine in a PDI.

I would appreciate any help/guidance/advice on where to check.

Many thanks.

[WazzaJC · Accepted solution]

@Elijah Aromola @daniellebell @Ankur Bawiskar  Hi everyone. I wanted to share you the steps to help with a solution here. We logged a HI Portal request and indeed, it turns out this is a known issue. ServiceNow have provided a solution, in order to resolve this on Vancouver, here is what ServiceNow advised:

Issue:
Transform map function on flow designer is not loading for If/else if condition.

Most Probable Cause:
We have identified this issue due to a platform defect, "PRB1705741," which is affecting Vancouver Patch 2, Vancouver Patch 3, and Vancouver Patch 4.

Solution Proposed:
The issue is already fixed in the Vancouver Patch 5 version.
*The Vancouver Patch 5 version is already released and available for upgrade, please upgrade you instance to Vancouver Patch 5 to get the fix for the defect.
Currently, there is no workaround available for this issue.

[Elijah Aromola]

Thanks for the update. I would mark your response with the overview as correct so users searching with a similar problem can find it. 

[WazzaJC]

@Elijah Aromola good idea! thanks very much Elijah, appreciate collaborating with you on this, take care and thank you again ! 🙂

[Ankur Bawiskar]

@WazzaJC 

Please raise a HI ticket with ServiceNow.

[daniellebell]

We are experiencing the same issue in our instance after upgrading to Vancouver.  I will be a little more specific and say that I see this problem only within or under If Conditions.  I can use the transform functions on a date field when that action is on the main branch of the flow.  But once I am under another condition, I lose the ability to transform my date fields.  I'll be very interested to see what you hear back from HI, and will open my own ticket with them as well.

The first time I ran into this, I got around it by using a flow variable to capture my transformed date, which I then used in my if condition, but this is cumbersome and not something I would want to have to do every time!