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Translate html message within a topic in Virtual Agent

Hardik Panchal
Mega Guru

‎07-18-2023 03:17 AM

Hello All,

I want to translate HTML message inside a Virtual Agent Topic to German language.

I have the below configuration created, but it is not getting translated.

HardikPanchal_0-1689675094555.pngHardikPanchal_1-1689675146325.pngHardikPanchal_2-1689675231830.png

 

But it is not getting translated

HardikPanchal_3-1689675315062.png

Can you please help?

 

Thanks

 

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6 REPLIES 6

Uttam Sai
Tera Contributor

‎01-20-2024 11:09 AM - edited ‎01-20-2024 11:10 AM

Hi @Hardik Panchal ,

 

Could you please confirm if you have found the answer. Even i am using html as i need to include hyperlinks and its not working for Translations

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Uttam Sai
Tera Contributor
In response to chetanb

‎01-21-2024 05:27 AM

Hi @chetanb , 

Thank you so much for your reply. Unfortunately  the links provided are not specific to my issue.
I don't have any problem with Translation , only issue is how to configure the html script in Virtual Agent so that it can Translate. Could you please help and let me know if you have noticed such problem.

Thank you

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