Translate html message within a topic in Virtual Agent
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07-18-2023 03:17 AM
Hello All,
I want to translate HTML message inside a Virtual Agent Topic to German language.
I have the below configuration created, but it is not getting translated.
But it is not getting translated
Can you please help?
Thanks

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01-21-2024 05:45 AM
Hi there,
To my knowledge, what you are after is not possible.
Also just checked documentation on Bot responses, it mentions:
- HTML: Virtual Agent displays static HTML.
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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01-22-2024 12:17 AM
I don't know about translating to German directly inside the HTML but could one option be to do it outside of the HTML with a script using gs.getMessage(), populate this into one of more variables and then pull these into the html?
E.G create a variable called html_text, populate it with the correct text and then draw it into the HTML with:
{{vaInputs.html_text}}