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Translate html message within a topic in Virtual Agent

Hardik Panchal
Mega Guru

Hello All,

I want to translate HTML message inside a Virtual Agent Topic to German language.

I have the below configuration created, but it is not getting translated.

HardikPanchal_0-1689675094555.pngHardikPanchal_1-1689675146325.pngHardikPanchal_2-1689675231830.png

 

But it is not getting translated

HardikPanchal_3-1689675315062.png

Can you please help?

 

Thanks

 

6 REPLIES 6

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

To my knowledge, what you are after is not possible.

 

Also just checked documentation on Bot responses, it mentions:

  • HTML: Virtual Agent displays static HTML.

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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Joe B2
Giga Guru

I don't know about translating to German directly inside the HTML but could one option be to do it outside of the HTML with a script using gs.getMessage(), populate this into one of more variables and then pull these into the html?

 

E.G create a variable called html_text, populate it with the correct text and then draw it into the HTML with:

{{vaInputs.html_text}}