Translation of Catalog Name and It's variables & help texts

[Riyaz Ahmad]

I want to translate Service Catalog ITEM name, it's short_description, variables associated with this item and some help texts. I activated the required plugin for french.

However i don't know exactly how to proceed further with sys_translated table and most importantly how to test it in Development?

[Mark Roethof]

Hi there,

You could just create the Catalog Item, variables etc in English. Then switch to French, and change the short description, name of the variables, etc.. The translation records are created automatically this way.
All these changes will also be fetches in update set.

Sure you can also do this manually, though not necessary to do so.

How to test? Just switching languages multiple times and validating the fields, names etc that you are after.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Riyaz Ahmad]

Thanks Mark Roethof for your help. I really appreciate it.

[Harshal Gawali]

Hello Riyaz,

Please check data type of Service Catalog item name and short_description variable.

It should be translated text only.

After that you can go to gear icon and change your language to french and change catalog item name, its short desc. it will automatically created record for french lang in "sys_translated_text" table.

So it shows catalog item name & short desc in English for a user whose language is English in "sys_user" table and for user whose language is french, it shows in french language.

You can test this changes on portal by changing your language from gear icon.

or you can also check this changes by impersonate user using french language person.

Regards,

Harshal.

[Riyaz Ahmad]

Thanks Harshal Gawali for your reply. I really appreciate it.